FREQUENTLY ASKED QUESTIONS (FAQ'S)
How long does shipping take?
Orders are typically delivered within 7–14 business days after processing.
How long does it take to process my order?
Orders are processed within 1–3 business days before shipping.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use it to track your order anytime.
Do you offer free shipping?
We occasionally offer free shipping promotions. Shipping costs (if any) are calculated at checkout.
What if I receive a damaged or wrong item?
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos/videos. We will review and offer a refund or replacement.
Can I cancel or change my order?
Yes, you can cancel or modify your order within 12 hours of placing it. After that, orders are processed and cannot be changed.
Do you accept returns or exchanges?
Currently, we do not offer returns or exchanges. Please review product details carefully before purchasing.
What payment methods do you accept?
We accept all major payment methods, including credit/debit cards and secure online payments.
Why is my order taking longer than expected?
Delays can sometimes occur due to high demand, shipping carriers, or customs processing. We appreciate your patience.